1. Order Processing
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Processing time: Orders placed before 12 p.m. (PST) Monday‑Friday ship the same day; orders placed after cut‑off ship the next business day.
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Production lead times: Custom or made‑to‑order tools may require 3‑5 business days before dispatch. We’ll email you a confirmed ship date within 24 hours of purchase.
2. Shipping Options
| Service | Carrier | Estimated Transit | Tracking | Notes |
|---|---|---|---|---|
| Standard Ground (US) | UPS Ground or FedEx Ground | 2‑7 business days | Yes | Street addresses only |
| Expedited (US) | UPS 2nd Day Air / FedEx 2‑Day | 2 business days | Yes | Orders by 12 p.m. (PST) |
| Express (US) | UPS Next Day Air / FedEx Standard Overnight | 1 business day | Yes | Orders by 12 p.m. (PST) |
| Canada & Mexico | UPS Standard / FedEx Intl Ground | 3‑10 business days | Yes | Duties & taxes collected on delivery |
| International Priority | UPS Worldwide Saver / FedEx Intl Priority | 3‑5 business days | Yes | DDU (Delivered Duties Unpaid) |
Freight & bulk orders: Pallet quantities or items over 150 lb ship LTL freight. Our logistics team will contact you with a quote for approval.
3. Shipping Costs
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Live rates are calculated at checkout based on weight, dimensions, and destination.
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Free Ground Shipping on U.S. orders over $200 (pre‑tax, post‑discount).
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Buyer is responsible for all import duties, VAT, and brokerage fees on international shipments.
4. Order Tracking & Delivery Issues
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A tracking link is emailed once the carrier scans the shipment.
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Allow up to 24 hours for the first scan to appear.
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If tracking shows “delivered” but you cannot locate your package, contact us within 5 business days so we can file a claim.
5. Damaged or Lost Shipments
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Inspect items upon arrival. If your order is damaged, photograph the packaging and product, then email sales@brushresearch.com within 3 days of delivery.
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We will arrange a replacement or refund and handle the carrier claim on your behalf.
Returns & Exchanges
1. Eligibility
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Standard catalog items may be returned within 30 days of invoice date.
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Items must be unused, unmodified, and in original packaging.
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Custom‑manufactured tools, special orders, and clearance items are final sale.
2. Return Authorization
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Email sales@brushresearch.com with your order number, part number(s), and reason for return.
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We’ll issue an RMA number and instructions within one business day.
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Include the RMA number on the outside of the package. Returns without an RMA may be refused.
3. Refunds & Restocking
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After inspection, refunds are issued to the original payment method within 7 business days.
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A 15 % restocking fee applies to non‑defective returns.
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Shipping charges are non‑refundable unless the return is due to our error.
4. Defective Merchandise
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If you believe a tool is defective, contact sales@brushresearch.com with photos, lot number, and a brief description.
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Approved defects will be replaced or credited at no cost, including return shipping.
5. Exchange Process
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Need a different size or grit? Place a new order and return the original item for a refund, or request an RMA for an exchange—whichever is faster for you.
Contact Us
Customer Service: +1 (323) 261‑2193 (Mon‑Fri 8 a.m.–5 p.m. PST)
Email: sales@brushresearch.com
Address: Brush Research Manufacturing, 4642 Floral Dr., Los Angeles, CA 90022 USA